SPA & SALON OWNERS SEMINAR

Our first seminar for Spa & Salon Owners took place on 24th October at the Pride Inn Hotel, Westlands.

Theme: Salon/Spa Management Essentials

Goals: Enhance or sharpen your management skills, so that you can lead your teams to peak performance. This seminar targeted

• Spa/Salon Leaders
• Marketing Directors
• Spa/Salon Manager
• Spa/Salon Owners

Some of the topics we covered include:

• Building an effective management team
• Increasing sales
• Improving your marketing skills
• Building efficient systems & structures for your business
• Reducing team tunover rate

This was a rare opportunity to step back from the day-to-day challenges and focus on the big picture of your business, from what's slipping through the cracks to how to make your company's dreams come true. There will be different seminars time after time.

Seminar one: Profitability

• Reviewing what worked and what didn't this past year
• Defining what results you're looking for in 2017
• Understanding what the numbers are telling you — Cash-flow plan refresher
• Determining if your current cost-per-hour makes sense for 2017

Seminar two: Productivity & Client Retention

• Projecting the Four Business Outcomes (productivity, profitability, client retention & staff loyalty) across all four quarters in 2017
• Getting your team involved in hitting goals
• Creating a point of difference
• Building your marketing plan into a 2017 salon/spa event calendar

Seminar three: Staff Loyalty

• Putting the puzzle together — Combining sales goals, critical numbers and marketing to drive sales
• Defining your 2017 education and skill certification game plan
• Information flow: One-on-ones, performance reviews, wage reviews, etc.
• Exploring staff recruiting strategies — and determining if you need more staff
• Creating your implementation game plan